Our Values
Independence and choice for those with learning disabilities and complex needs, in a family-like environment.
Our Purpose
Person-centred care forms the core of what we do at Roial Caring Services. We offer tailor-made, personalised care services to meet the needs of our clients, who may include older people with disabilities and those who, due to illness, need assistance to continue living in their own homes and community. This is achieved by promoting a standard of excellence, which embraces fundamental principles of good care practice.
Our Mission
Roial Caring Services strives to offer excellent and affordable health and care services to individuals and families at home, as well as to community and stakeholder institutions. It is our goal to employ competent, caring, and well-trained individuals who are responsive to the needs of our service users, their families, and the communities we serve. Each staff member will meet the Care Standards educational and training requirements for the services they provide.
Person Centred
- Our clients are at the centre of everything we do.
- We offer a personal, professional service tailored by putting you first.
- Flexible and responsive service to suit your needs and demands.
- Empowering you to stay in control of your own care through decision-making.
- We listen to the needs of our clients to create a tailor-made care package.
- We value and respect every client as an individual and are compassionate to their unique needs.
Quality Care
- We have high standards and expectations to bring the best outcomes for our clients.
- Your safety is our priority.
- We ensure you are protected from harm by making sure that our carers are fully trained to recognise signs of abuse.
- Any concerns regarding your safety will be reported, as we do not tolerate abuse.
- We conduct ongoing assessments, reviews, and care planning to ensure our services meet your changing needs.
- We are CQC compliant.
Communication
- We are always here to listen and ensure that we continue to meet your care needs.
- Your feedback is always welcome to help us continually provide high-quality care and improve our services.
- If you need to raise any concerns or complaints, we have a robust complaints procedure through our management team.
- The Roial Caring Services team will keep in regular contact and build a relationship that you can trust and rely on.
- You can be assured that all our communication is in line with the requirements of confidentiality guidelines, the Data Protection Act, and GDPR.
Training & Management
- We only recruit and train the very best care assistants, who are caring and compassionate.
- We provide in-house training and client-specific training, as we recognise that each client has different needs.
- Our management team conducts regular quality checks to ensure we meet the highest quality of care possible, and we are constantly working on continuous improvement.
